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Your Guide to Digital Banking

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View

Check your account balances and card details on the go.

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Pay

Manage your bills and payments instantly.

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human using tablet to connect to sc digital banking

Transfers

Handle all account related transfers here.

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Services

Place a request for a cheque book, activate your card, set up a PIN and much more on the go.

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Apply Now

Instantly find what you need whether it’s an Easy Payment Plan or credit card.

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Digital banking designed with you in mind

Explore everything that can be done digitally in just minutes

View
  • icon showing document being signed

    Registration

    Register for Digital Banking instantly with your card number, account number or temporary ID and SMS PIN

    Registration

    Steps to Register for Online Banking:

    Step 1: Visit Online Banking.

    Step 2: Click “New to Online Banking?”.

    Step 3: Register with either your:

    • Standard Chartered Debit Card or Credit Card*
    • Temporary ID and SMS PIN (expires within 5 working days of registration)

    Step 4: Verify your details and click “Next”.

    Step 5: Enter the One Time Password (OTP) sent to your registered mobile number.

    Step 6: Create Login user ID and password.

    Step 7: You are now registered for Online Banking and the SC Mobile App.

    Step 8: To login, you will need to register for Standard Chartered Mobile Key, click here to get further details on Standard Chartered Mobile Key.

    Steps to Register for the SC Mobile App:

    Step 1: Download the SC Mobile App.

    Step 2: Click “No login credentials” on the login screen.

    Step 3: Register with either your:

    • Standard Chartered Debit Card or Credit Card*.
    • Temporary ID and SMS PIN (expires within 5 working days of registration)

    Step 4: Verify your details and click “Next”.

    Step 5: Enter the One Time Password (OTP) sent to your registered mobile number.

    Step 6: Create Login user ID and password.

    Step 7: You are now registered for the SC Mobile App.

    Step 8: To login, you will need to register for Standard Chartered Mobile Key, click here to get further details on Standard Chartered Mobile Key.

    *Please note that the Credit Card option is for clients who only hold a Credit Card with the bank.

  • icon showing lock if your account is locked

    Forgot Username or Password

    Update your password on the go.

    Forgot Username or Password

    Steps to Reset Your Username or Password in Online Banking:

    Step 1: Click on “Forgot Username or Password” on the Online Banking login page.

    Step 2: Make sure you have your bank registered mobile number with you as you will receive a One-Time Password (OTP) from us.

    Step 3: You will also need to ensure you have one of the following:

    •     Debit Card Details
    •     Credit Card Details (Only applies to clients without Bank Accounts).

    Step 4: Accept the Terms and Conditions.

    Step 5: Choose one of the available options, enter the required details and then click “Next”.

    Step 6: Key in the One-Time Password (OTP) and then create your new login credentials.

    Step 7: Confirm and have your new username or password updated.

    Steps to Reset Your Username or Password in the SC Mobile App:

    Step 1: Tap “Forgot?” on the SC Mobile App login screen.

    Step 2: Make sure you have your bank registered mobile number with you as you will receive a One-Time Password (OTP) from us.

    Step 3: You will also need to ensure you have one of the following:

    •     Debit Card Details
    •     Credit Card Details (Only applies to clients without Bank Accounts).

    Step 4: Accept the Terms and Conditions.

    Step 5: Choose one of the available options, enter the required details and then click “Next”.

    Step 6: Key in the One-Time Password (OTP) and then create your new login credentials.

    Step 7: Confirm and have your new username or password updated.

    Steps to change your password (Only available on Online Banking):

    Step 1: Visit Online Banking and log in to your account.

    Step 2: Click on the top right-hand side menu (with your name on it).

    Step 3: Select “Change Password”.

    Step 4: Key in your Old and New Password and then click “Next”.

    Step 5: Confirm details and your new password is set up.

  • icon showing bank account statement

    E-statements

    View your eStatements and mobile alerts anytime, anywhere.

    E-statements

    Steps on how to view e-statements (Only available on Online Banking).

    Step 1: Visit Online Banking.

    Step 2: Click on the top right-hand side menu (with your name on it).

    Step 3: Select “E-statements”.

    Step 4: You can view the latest statements as well as previous statements.

    Step 5: To update your e-Statement Password click on “Settings”.

    Step 6: To manage Subscriptions, select “Subscriptions”.

    Step 7: Select how you want to view your statements

    •       View Online
    •       Email eStatements

    If you wish to do this now, click here.

  • bell icon showing bank account alerts

    Alert Settings

    Change your alert settings while on the go.

    Alert Settings

    Steps on how to change your alert settings (Only available in Online Banking).

    Step 1: Visit Online Banking.

    Step 2: Click on the top right-hand side menu (with your name on it).

    Step 3: Select “Change Alert Settings”.

    Step 4: Choose your preferred notification and click “Next”.

    Step 5: Confirm your details and your alert settings have been updated.

    If you wish to do this now, click here.

  • icon showing abacus and how to view account details

    Accounts

    View account details, balances and transaction history.

    Accounts

    Steps on how to view account details

    Step 1: Visit Online Banking or SC Mobile app and log in to your account.

    Step 2: View all accounts listed in the homepage.

    Step 3: If you wish to see the details of your account, select one of your accounts.

    Step 4: You can view your account details, view account history, download or print the transactions and filter them for a particular time frame.

    If you wish to do this now, click here.

  • icon showing credit card being held in a hand

    Credit Cards

    Explore a range of credit cards, view your details and rewards on the go.

    Credit Cards

    Steps on how to view card details

    Step 1: Visit Online Banking or SC Mobile app and log in to your account.

    Step 2: View all credit cards listed on the homepage.

    Step 3: Select the card you wish to see the details of.

    Step 4: You can view your card details, view card history, download or print the transactions and filter them for a particular time frame.

    If you wish to do this now, click here.

  • icon showing home mortgage loans

    Loans/Finances

    View Loans/Finances details.

    Loans/Finances

    Steps on how to view loan details:

    Step 1: Log in to Online Banking or the SC Mobile App.

    Step 2: View your loan/finance listed on the homepage.

    Step 3: Select the loan/finance you wish to see, and you can view your loan/finance details.

  • icon showing mailbox signifying the benefits of digital banking

    Personal Mailbox

    Receive messages in a safe and secured inbox.

    Personal Mailbox

    Steps to manage your mailbox (Only available on Online Banking):

    Step 1: Visit Online Banking log in to your account.

    Step 2: Click on the top right-hand side menu (with your name on it).

    Step 3: Select Mailbox.

    Step 4: You can compose a message or view received mail.

Pay
  • paper clip showing AED written on it

    Pay Bills

    View outstanding bill amounts and make instant payments.

    Pay Bills

    Steps on how to view outstanding bill amounts and make instant payments:

    Step 1: In Online Banking, select “Pay Bills” from the Menu. In the SC Mobile App, select “Pay Bills & Cards” under the “Pay & Transfer” tab.

    Step 2: Select your saved biller.

    Biller Type Biller Name
    Electricity & Water DEWA and SEWA
    Etisalat Al Shamil Broadband Internet, Dialup Internet, Fixed Landline, GSM Postpaid Online, Wasel Prepaid Online, eLife, eVision
    du Al Shamil Broadband Internet, Dialup Internet, Fixed Landline, GSM Postpaid Online, Wasel Prepaid Online, eLife, eVision
    RTA Salik

    Step 3: Select the debit account and enter the payment amount.

    Step 4: Accept the terms and conditions and click “Confirm”.

    Step 5: Your payment to the selected biller is now complete.

  • icon showing bills depicting sc mobile banking

    Add Biller

    Register your biller to save time and enjoy the convenience.

    Add Biller

    Steps to register and save your biller on Online Banking:

    Step 1: Visit Online Banking and log in to your account.

    Step 2: Select “Add biller” under “Menu”.

    Step 3: You can add RTA SALIK, Etisalat, du, DEWA or SEWA. Select your biller (one of the above billers) and click “Next”.

    Step 4: Key in your consumer/utility number and click “Next”.

    Step 5: Agree to Terms & Conditions and click “Submit”.

    Step 6: Approve the SC Mobile Key transaction authentication pop-up within the App and click “Next”.

    Step 7: Your request to add your biller is successful and will be processed within 2 working days.

    Steps to register and save your biller on the SC Mobile App:

    Step 1: Visit SC Mobile App and log in to your account.

    Step 2: Click the “Pay and Transfer” tab.

    Step 3: Select “Add Payees & Billers”.

    Step 4: Choose “Billers”.

    Step 5: You can add RTA SALIK, Etisalat, du, DEWA or SEWA. Select your biller (one of the above billers) and click “Next”.

    Step 6: Key in your consumer/utility number and click “Next”.

    Step 7: Agree to Terms & Conditions and click “Submit”.

    Step 8: Enter the 6-digit SC Mobile Key PIN and click “Next”.

    Step 9: Your request to add your biller is successful and will be processed within 2 working days.

    Note: If you are adding Salik as a biller, please note that your Salik Pin is being requested to validate your registration and will not be stored. You will need to enter your Salik Pin whenever your make a payment.

  • icon showing hand holding credit card signifying credit card payments can be done through sc digital banking

    Credit Card Payments

    All your credit card needs are now taken care of at a click of a mouse.

    Credit Card Payments

    Steps to make Credit Card payments on Online Banking:

    Step 1: Visit Online Banking and log in to your account.

    Step 2: Click on Menu and select “Pay Standard Chartered Credit Card”.

    Step 3: Enter Payment details (Pay From and Pay To).

    Step 4: Select the Payment Type

    • One Time Payment
    • Recurring Payment (Standing Orders)

    Step 5: Enter the payment amount and date.

    Step 6: Review the details of the payment and click “Confirm”.

    Step 7: Payment to your Credit Card is now complete.

    Steps to make Credit Card payments on the SC Mobile App:

    Step 1: Log in to the SC Mobile App.

    Step 2: Click the “Pay and Transfer” tab.

    Step 3: Click on “Pay Bills & Cards” then choose “Pay SC  Bank Credit Card”.

    Step 4: Enter Payment details (Pay From and Pay To).

    Step 5: Select the Payment Type

    • One Time Payment
    • Recurring Payment (Standing Orders)

    Step 6: Enter the payment amount and date.

    Step 7: Review the details of the payment and click “Confirm”.

    Step 8: Payment to your Credit Card is now complete.

Transfers
  • icon showing transfer of funds between own accounts in aed currency

    Between Own Accounts

    Instantly transfer money between your accounts.

    Between Own Accounts

    Steps to transfer funds between your own accounts in Online Banking:

    Step 1: Visit Online Banking and log in to your account.

    Step 2: Go to the menu and select “Transfer Between Own Accounts”.

    Step 3: Select Account to be Transferred From.

    •     SCB UAE Own Account
    •     Global Link Account

    Step 4: Select Account to be Transferred To.

    Step 5: Enter Amount.

    Step 6: Review the details of the transfer and Click “Confirm”.

    Step 7: Your transfer is now complete.

    Steps to transfer funds between your own accounts in the SC Mobile App:

    Step 1: Log in to the SC Mobile App.

    Step 2: Click the “Pay and Transfer” tab.

    Step 3: Select “Between My Accounts”.

    Step 4: Select Account to be Transferred From.

    •     SCB UAE Own Account
    •     Global Link Account

    Step 5: Select Account to be Transferred To.

    Step 6: Enter Amount.

    Step 7: Review the details of the transfer and Click “Confirm”.

    Step 8: Your transfer is now complete.

  • icon showing local transfer of funds

    Local Accounts

    Enjoy the convenience of transferring money to other accounts within the UAE.

    Local Accounts

    Steps to transfer funds to local accounts on Online Banking:

    Step 1: Visit Online Banking and log in to your account.

    Step 2: Select “Transfer to local account” from the menu.

    Step 3: Select the funding account.

    Step 4: Select the beneficiary you will be remitting funds to.

    Step 5: Enter the amount, purpose of transfer and click “Next”.

    Step 6: Review the details of the transfer and click “Confirm”.

    Step 7: Your transfer is on its way!

    Steps to transfer funds to local accounts on the SC Mobile App:

    Step 1: Log in to the SC Mobile App

    Step 2: Click the “Pay and Transfer” tab.

    Step 3: Select “Local Transfer”

    Step 4: Select the funding account.

    Step 5: Select the beneficiary you will be remitting funds to.

    Step 6: Enter the amount, purpose of transfer and click “Next”.

    Step 7: Review the details of the transfer and click “Confirm”.

    Step 8: Your transfer is on its way!

    Note: Certain local transfers posted on a weekend/public holiday/after currency cut-off time, will be processed on the next working day or as per currency/market open times at the rate prevailing on that day. For processing foreign currency transactions, we recommend that you place your request during banking hours.

  • icon showing globe with a transfer symbol implying international account transfers

    International Accounts

    Transfer funds internationally.

    International Accounts

    Steps to transfer funds to international accounts on Online Banking:

    Step 1: Visit Online Banking and log in to your account.

    Step 2: Select “Transfer to international account” from the menu.

    Step 3: Select the funding account.

    Step 4: Select the beneficiary you will be remitting funds to.

    Step 5: Enter the transfer amount. Select the remittance fees and purpose of transfer and click “Review Payment”.

    Step 6: Review the details of the transfer and click “Continue”.

    Step 7: Your transfer is on its way.

    Steps to transfer funds to international accounts on the SC Mobile App:

    Step 1: Visit the SC Mobile App and log in to your account.

    Step 2: Click the “Pay and Transfer” tab. Select “International Transfer”

    Step 3: Select the funding account.

    Step 4: Select the beneficiary you will be remitting funds to.

    Step 5: Enter the transfer amount. Select the remittance fees and purpose of transfer and click “Review Payment”.

    Step 6: Review the details of the transfer and click “Continue”.

    Step 7: Your transfer is on its way.

  • icon showing tick mark on a book

    Manage Payees

    Manage payees effectively if you need to Add, Delete or Edit beneficiaries.

    Manage Payees

    Steps to add, delete, or edit payees in Online Banking:

    Step 1: Visit Online Banking and log in to your account.

    Step 2: Select “Manage Payees” from menu.

    Step 3: Click Add New Local Payee or Add New International Payee.

    Step 4: Enter the required beneficiary details and click next.

    Step 5: Click “Confirm”.

    Step 6: Approve the SC Mobile Key transaction authentication pop-up within the App and click “Next”.

    Step 7: Payee successfully added!

    Steps to add, delete, or edit payees in the SC Mobile App:

    Step 1: Log in to the SC Mobile App.

    Step 2: Click the “Pay and Transfer” tab.

    Step 3: Select “Add/Manage Local Payees” or “Add/Manage International Payees” under the “Manage” tab.

    Step 4: Enter the required beneficiary details and click next.

    Step 5: Click “Confirm”.

    Step 6: Enter the 6-digit SC Mobile Key PIN and click “Next”.

    Step 7: Payee successfully added!

    Note: You will only be able to transfer funds to any new payee after 4 hours from successful addition.

  • icon showing standing instructions

    Standing Instructions

    Set up a fixed instruction or schedule a transfer at your own convenience.

    Standing Instructions

    Steps on how to set up a recurring transfer or schedule a future transfer (Only available on Online Banking).

    Step 1: Go to “Menu” and Select “Standing Instruction & Schedule Transfer”.

    Step 2: Click on “Set Up Standing Instruction or Scheduled Transfer”.

    Step 3: Select Type of Transfer you would like to schedule

    •  Between Own Accounts 
    • To Local Account

    Step 4: Fill the required details of the account and click “Next”.

    Step 5: Confirm the details of the account and accept the Terms and Conditions to proceed with “Next”.

    Step 6: Now your standing instruction has been set up!

    If you wish to do this now, click here.

    A fee is applicable to this set up of Standing Order request. For further details on fees and charges, please refer to our Service and Price Guide.

  • icon showing bank account statement and magnifying glass

    Transfer History

    View history of transfers you receive and send out.

    Transfer History

    Steps on how to view transfer history (Only available on Online Banking).

    Step 1: Go to menu and Select “Transfer History”.

    Step 2: View date, account details, beneficiary, amount, status and transfer type.

    Step 3: Now you can see your transfer history on the go.

    If you wish to do this now, click here.

Services
  • icon showing mobile phone with magnifying glass and cheque book

    Cheque book request

    Request for a cheque book and have it delivered to you.

    Cheque book request

    Steps to request for a chequebook in Online Banking:

    Step 1: Go to menu and Select “Help and Services”.

    Step 2: Select Cheque Book Request. Choose option under Service Request by Category –> Account Management–> Cheque Book Request.
    Step 3: Choose which account you would like your cheque book to be issued for. This request will be shown to eligible accounts.

    Step 4: Once details are confirmed the cheque book will be sent to your mailing address.

    Step 5: To track the status of your cheque book or any other request, go to the “Help and Services” menu and select status.

    Steps to request for a chequebook in SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Select Cheque Book Request. Choose option under Service Request by Category –> Accounts –> Cheque Book Request.
    Step 3: Choose which account you would like your cheque book to be issued for. This request will be shown to eligible accounts.

    Step 4: Once details are confirmed the cheque book will be sent to your mailing address.

    Step 5: To track the status of your cheque book or any other request, go to the “Services” tab and select Check Status ».

    Note: A fee is applicable to this request. For further details on fees and charges, please refer to our Service and Price Guide.

  • cheque book along with a pen

    Track your request

    View the status of your service request via Online Banking or the SC Mobile app.

    Track your request

    Steps to track your request on Online Banking:

    Step 1: Login to Online Banking, click on “Help and Services” and select “Status” tab.

    Step 2: View the status of your digital banking service requests (for the past 90 days).

    Step 3: User can see whether the request is received, process, or completed.

    Steps to track your request on the SC Mobile App:

    Step 1: Login to the SC Mobile App, click on “Services” tab.

    Step 2: Click on “Check Status »”.

    Step 3: View the status of your digital banking service requests (for the past 90 days).

    Step 4: User can see whether the request is received, process, or completed.

  • activating the digital banking service with a finger

    Card Activation/ PIN Change

    Recently received a new card? Activate it by setting up your PIN.

    Card Activation/ PIN Change

    Steps to activate your card on online Banking:

    Step 1: Go to “Help and Services”.

    Step 2: Under “Card Management,” select either “Debit or Credit Card Activation & PIN Set” or “Debit or Credit Card PIN Change.”

    Step 3: Choose a card to activate or change the PIN for. Follow the on-screen instructions.

    Step 4:  Approve the SC Mobile Key transaction authentication pop-up within the App and click next.

    Step 5: Review the details on screen, click “Confirm” to complete the Card Activation & PIN Set or the PIN Change.

    Steps to activate your card on the SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Under the category “Cards” select either “Debit or Credit Card Activation & PIN Set” or “Debit or Credit Card PIN Change.”

    Step 3: Choose a card to activate or change the PIN for. Follow the on-screen instructions.

    Step 4: Enter the 6-digit SC Mobile Key PIN and click next.

    Step 5: Review the details on screen, click “Confirm” to complete the Card Activation & PIN Set or the PIN Change.

  • icon showing blocking of credit card

    Card Block/Replacement

    Lost your card? Don’t worry, request for a new one instantly.

    Card Block/Replacement

    Steps to block a lost or stolen card on online Banking:

    Step 1: Go to menu and Select “Help and Services”.

    Step 2: Select “Report Lost/Stolen Card” under the category  “Card Management”.

    Step 3: Choose which card to block and reason for block.

    Step 4: Approve the SC Mobile Key transaction authentication pop-up within the App and click “Confirm”.

    Step 5: Your card is now blocked and you will be issued a replacement automatically.

    Steps to block a lost or stolen card on the SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Select “Report Lost/Stolen Card” under the category  “Cards”.

    Step 3: Choose which card to block and reason for block.

    Step 4:  Enter the 6-digit SC Mobile Key PIN and click “Confirm”.

    Step 5: Your card is now blocked and you will be issued a replacement automatically.

    For Standalone Replacement, please follow the instructions above but select “Replace Card”.

    Note: A Card replacement fee is applicable to this request. For further details on fees and charges, please refer to our Service and Price Guide.

  • icon showing how to check credit card balance

    Credit Balance Refund

    Have an excess balance? Request for a refund digitally.

    Credit Balance Refund

    Steps to request a refund on your credit balance on Online Banking:

    Step 1: Go to menu and Select “Help and Services”.

    Step 2: Select “Credit Balance Refund” under category “Card Management”.

    Step 3: Select the Credit Card you want to request a refund for.

    Step 4: Enter the excess amount to refund.

    Step 5: Select the account to transfer your excess balance. Click “Next”.

    Step 6: Confirm the details of the request.

    Step 7: Your credit balance refund is on its way.

    Steps to request a refund on your credit balance on the SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Select “Credit Balance Refund” under category “Cards”.

    Step 3: Select the Credit Card you want to request a refund for.

    Step 4: Enter the excess amount to refund.

    Step 5: Select the account to transfer your excess balance. Click “Next”.

    Step 6: Confirm the details of the request.

    Step 7: Your credit balance refund is on its way.

    Note: This service can be requested once every six months through Online Banking and the SC Mobile App.

  • checklist showing on a pad

    Update Profile Details

    Update your Emirates ID, passport number, personal details and much more.

    Update Profile Details

    Steps to update your personal information on Online Banking:

    Step 1: Select “Profile Details” from the main menu.

    Step 2: Edit the information of your choice.

    Step 3: Review and select “Confirm”.

    Step 4: Approve the SC Mobile Key transaction authentication pop-up within the App to confirm changes.

    Step 5: Request submitted and your details have now been updated.

    Steps to update your personal information on the SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Select “Update Profile Details”.

    Step 3: Edit the information of your choice.

    Step 4: Review and select “Confirm”.

    Step 5: Enter the 6-digit SC Mobile Key PIN to confirm changes.

    Step 6: Request submitted and your details have now been updated.

    Note: If any documents are updated, your request will be processed within two working days.

  • aeroplane icon showing global connectivity

    Global Link

    Manage your global accounts in one place.

    Global Link

    Steps on how to manage your global accounts (Only available on Online Banking).

    Step 1: Go to menu and click on “Global Accounts”.

    Step 2: Select “Manage Global Accounts” and click on “Link Account”.

    Step 3: Select the country you want to link and enter in the Online Banking credentials of that country.

    Step 4: Click “Next” to see the relationships held in the country you added through your UAE Online banking access.

    If you wish to do this now, click here.

  • Page, Text, Electronics

    Duplicate Statement

    Steps on how to request for a duplicate statement.

    Duplicate Statement

    Steps to request for a duplicate statement on Online Banking:

    Step 1: Go to menu and Select “Help and Services”.

    Step 2: Select Duplicate Statement under “Account Management”.

    Step 3: Choose which account you would like your duplicate statement to be issued for.

    Step 4: Enter the required details and ensure that you read the requirements of this request in the “Notes” section then click “Submit”.

    Step 5: Approve the SC Mobile Key transaction authentication pop-up within the App to submit the request.

    Step 6: Request submitted and the reference number will be provided.

    Steps to request for a duplicate statement on the SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Select Duplicate Statement under “Accounts”.

    Step 3: Choose which account you would like your duplicate statement to be issued for.

    Step 4: Enter the required details and ensure that you read the requirements of this request in the “Notes” section then click “Submit”.

    Step 5: Enter the 6-digit SC Mobile Key PIN to submit the request.

    Step 6: Request submitted and the reference number will be provided.

    Note: A fee is applicable to this request. For further details on fees and charges, please refer to our Service and Price Guide.

  • Disk, Symbol, Text

    Account Closure

    Steps on how to request for account closure.

    Account Closure

    Steps to request for account closure in Online Banking:

    Step 1: Go to menu and Select “Help and Services”.

    Step 2: Select Account Closure under “Account Management”.

    Step 3: Choose which account you would like to close.

    Step 4: Ensure that you have read the requirements of this request in the “Notes” section and click “Submit”.

    Step 5: Approve the SC Mobile Key transaction authentication pop-up within the App to submit this request.

    Step 6: Request submitted and the reference number will be provided.

    Steps to request for account closure in the SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Select Account Closure under “Accounts”.

    Step 3: Choose which account you would like to close.

    Step 4: Ensure that you have read the requirements of this request in the “Notes” section and click “Submit”.

    Step 5: Enter the 6-digit SC Mobile Key PIN to submit the request.

    Step 6: Request submitted and the reference number will be provided.

  • Page, Text, Electronics

    Reference Letter

    Steps on how to request for a reference letter.

    Reference Letter

    Steps to request for a reference letter on Online Banking:

    Step 1: Go to menu and Select “Help and Services”.

    Step 2: Select Reference Letter under “Account Management”.

    Step 3: Choose which account you would like your reference letter to be issued for.

    Step 4: Enter the required details and ensure that you have read the requirements of this request in the “Notes” section and click “Submit”.

    Step 5: Approve the SC Mobile Key transaction authentication pop-up within the App to submit this request.

    Step 6: Request submitted and the reference number will be provided.

    Steps to request for a reference letter on the SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Select Reference Letter under “Accounts”.

    Step 3: Choose which account you would like your reference letter to be issued for.

    Step 4: Enter the required details and ensure that you have read the requirements of this request in the “Notes” section and click “Submit”.

    Step 5: Enter the 6-digit SC Mobile Key PIN to submit the request.

    Step 6: Request submitted and the reference number will be provided.

  • Mail, Envelope, Gas Pump

    Balance Confirmation Letter

    Steps on how to request for a balance confirmation letter.

    Balance Confirmation Letter

    Steps to request for a balance confirmation letter on Online Banking:

    Step 1: Go to menu and Select “Help and Services”.

    Step 2: Select Balance Confirmation Letter under “Account Management”.

    Step 3: Choose which account you would like your balance confirmation letter to be issued for.

    Step 4: Enter the required details and ensure that you have read the requirements of this request in the “Notes” section and click “Submit”.

    Step 5: Approve the SC Mobile Key transaction authentication pop-up within the App to submit this request.

    Step 6: Request submitted and the reference number will be provided.

    Steps to request for a balance confirmation letter on the SC Mobile App:

    Step 1: Click the “ Services” tab.

    Step 2: Select Balance Confirmation Letter under “Accounts”.

    Step 3: Choose which account you would like your balance confirmation letter to be issued for.

    Step 4: Enter the required details and ensure that you have read the requirements of this request in the “Notes” section and click “Submit”.

    Step 5: Enter the 6-digit SC Mobile Key PIN to submit the request.

    Step 6: Request submitted and the reference number will be provided.

    Note: A fee is applicable to this request. For further details on fees and charges, please refer to our Service and Price Guide.

  • Text, Credit Card

    Credit/Debit Card Settings

    Steps on how to instantly personalise your card settings.

    Credit/Debit Card Settings

    Steps to instantly personalise your card settings on Online Banking:

    Step 1: Go to menu and Select “Help and Services”.

    Step 2: Select Credit/Debit Card Settings under “Card Management”.

    Step 3: Choose which card you would like to personalise your card settings for.

    Step 4: Choose your required settings and click “Continue”

    Step 5: Approve the SC Mobile Key transaction authentication pop-up within the App to submit this request.

    Step 6: Your submitted settings will instantly be updated as per your request.

    Steps to instantly personalise your card settings on the SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Select Credit/Debit Card Settings under “Cards”.

    Step 3: Choose which card you would like to personalise your card settings for.

    Step 4: Choose your required settings and click “Continue”

    Step 5: Enter the 6-digit SC Mobile Key PIN to submit the request.

    Step 6: Your submitted settings will instantly be updated as per your request.

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    Credit Card Closure Letter

    Steps on how to request for a credit card closure letter.

    Credit Card Closure Letter

    Steps to request for a Credit Card closure letter on Online Banking:

    Step 1: Go to menu and Select “Help and Services”.

    Step 2: Select Credit Card Closure Letter under “Card Management”.

    Step 3: Choose which Credit Card you would like your Credit Card closure letter to be issued for and click “Submit”.

    Step 4: Approve the SC Mobile Key transaction authentication pop-up within the App to submit this request.

    Step 5: Request submitted and the reference number will be provided.

    Steps to request for a Credit Card closure letter on the SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Select Credit Card Closure Letter under “Cards”.

    Step 3: Choose which Credit Card you would like your Credit Card closure letter to be issued for and click “Submit”.

    Step 4: Enter the 6-digit SC Mobile Key PIN to submit the request.

    Step 5: Request submitted and the reference number will be provided.

  • Ae credit card duplicate statement

    Credit Card Duplicate Statement

    Steps on how to request for a credit card duplicate statement.

    Credit Card Duplicate Statement

    Steps to request for a Credit Card duplicate statement on Online Banking:

    Step 1: Go to menu and Select “Help and Services”.

    Step 2: Select Credit Card Duplicate Statement under “Card Management”.

    Step 3: Choose which Credit Card you would like your duplicate statement to be issued for.

    Step 4: Enter the required details and ensure that you have read the requirements of this request in the “Notes” section and click “Submit”.

    Step 5: Approve the SC Mobile Key transaction authentication pop-up within the App to submit this request.

    Step 6: Request submitted and the reference number will be provided.

    Steps to request for a Credit Card duplicate statement on the SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Select Credit Card Duplicate Statement under “Cards”.

    Step 3: Choose which Credit Card you would like your duplicate statement to be issued for.

    Step 4: Enter the required details and ensure that you have read the requirements of this request in the “Notes” section and click “Submit”.

    Step 5: Enter the 6-digit SC Mobile Key PIN to submit the request.

    Step 6: Request submitted and the reference number will be provided.

    Note: A fee is applicable to this request. For further details on fees and charges, please refer to our Service and Price Guide.

  • Text, Diagram

    Credit Card Clearance Letter

    Steps on how to request for a credit card clearance letter.

    Credit Card Clearance Letter

    Steps to request for a Credit Card duplicate statement on Online Banking:

    Step 1: Go to menu and Select “Help and Services”.

    Step 2: Select Credit Card Duplicate Statement under “Card Management”.

    Step 3: Choose which Credit Card you would like your duplicate statement to be issued for.

    Step 4: Enter the required details and ensure that you have read the requirements of this request in the “Notes” section and click “Submit”.

    Step 5: Approve the SC Mobile Key transaction authentication pop-up within the App to submit this request.

    Step 6: Request submitted and the reference number will be provided.

    Steps to request for a Credit Card duplicate statement on the SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Select Credit Card Duplicate Statement under “Cards”.

    Step 3: Choose which Credit Card you would like your duplicate statement to be issued for.

    Step 4: Enter the required details and ensure that you have read the requirements of this request in the “Notes” section and click “Submit”.

    Step 5: Enter the 6-digit SC Mobile Key PIN to submit the request.

    Step 6: Request submitted and the reference number will be provided.

    Note: A fee is applicable to this request. For further details on fees and charges, please refer to our Service and Price Guide.

  • Ae no liability letter

    No Liability Letter

    Steps on how to request for a no liability letter.

    No Liability Letter

    Steps to request for a no liability letter on Online Banking:

    Step 1: Go to menu and Select “Help and Services”.

    Step 2: Select No Liability Letter under “Loan Management”.

    Step 3: Enter the required details and ensure that you have read the requirements of this request in the “Notes” section and click “Submit”.

    Step 4: Approve the SC Mobile Key transaction authentication pop-up within the App to submit this request.

    Step 5: Request submitted and the reference number will be provided.

    Steps to request for a no liability letter on the SC Mobile App:

    Step 1: Click the “Services” tab.

    Step 2: Select No Liability Letter under “Loans”.

    Step 3: Enter the required details and ensure that you have read the requirements of this request in the “Notes” section and click “Submit”.

    Step 4: Enter the 6-digit SC Mobile Key PIN to submit the request.

    Step 5: Request submitted and the reference number will be provided.

    Note: A fee is applicable to this request. For further details on fees and charges, please refer to our Service and Price Guide.

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    Easy Payment Plans (EPP)

    Apply for an Easy Payment Plan digitally when you spend AED 500 and above with your Standard Charted credit card.

    Easy Payment Plans (EPP)

    Steps to apply for an Easy Payment Plan on Online Banking:

    Step 1: Log into Online Banking.

    Step 2: Go to “Card Transaction History” page and select the eligible transaction(s) you wish you to convert.

    Step 3: Select the transaction(s) and the tenure you wish to book.

    Step 4: Accept the Terms & Conditions and submit your request.

    Step 5: You will receive an SMS confirmation that your request is being processed.

    Steps to apply for an Easy Payment Plan on the SC Mobile App:

    Step 1: Log into the SC Mobile App.

    Step 2: Go to “Transactions” screen under your Credit Card and Click on “Easy Payment Plan” under the eligible transaction(s) you wish you to convert.

    Step 3: Select the transaction(s) and the tenure you wish to book.

    Step 4: Accept the Terms & Conditions and submit your request.

    Step 5: You will receive an SMS confirmation that your request is being processed.

  • pay for fixed payment plan using digital banking

    Fixed Payment Plan (FPP)

    Instantly avail a loan/finance up to your available credit card limit. No documents or application forms required.

    Fixed Payment Plan (FPP)

    Steps to apply for a Fixed Payment Plan on Online Banking:

    Step 1: Log into Online Banking.

    Step 2: Select “Get Cash from Card” on your home page or the Card Details page.

    Step 3: Enter the One-Time Password (OTP) which will be sent to your registered mobile number via SMS.

    Step 4: Select Cash from Card “Instalment”.

    Step 5: Select the amount you wish to book against the tenure you wish to book it for.

    Step 6: Select the account to which you would like the funds transferred.

    Step 7: Accept the Terms & Conditions and submit your request.

    Step 8: You will receive an SMS and email confirmation that your request is being processed.

    Steps to apply for a Fixed Payment Plan on the SC Mobile App:

    Step 1: Log into the SC Mobile App.

    Step 2: Select your preferred Credit Card. Click on “Get Cash from Card”.

    Step 3: Select Cash from Card “Instalment”.

    Step 4: Select the amount you wish to book against the tenure you wish to book it for.

    Step 5: Select the account to which you would like the funds transferred.

    Step 6: Accept the Terms & Conditions and submit your request.

    Step 7: You will receive an SMS and email confirmation that your request is being processed.

  • calendar showing paper with aed written on it

    Smart Payment Plan (SPP)

    Transfer available funds from your credit card to your personal account during emergency.

    Smart Payment Plan (SPP)

    Steps to apply for a Smart Payment Plan on Online Banking:

    Step 1: Log into Online Banking.

    Step 2: Select “Get Cash from Card” on your home page or the Card Details page.

    Step 3: Enter the One-Time Password (OTP) which will be sent to your registered mobile number via SMS.

    Step 4: Select Cash from Card “Non-Instalment”.

    Step 5: Select the amount you wish to book against the tenure you wish to book it for.

    Step 6: Select the account to which you would like the funds transferred.

    Step 7: Accept the Terms & Conditions and submit your request.

    Step 8: You will receive an SMS and email confirmation that your request is being processed.

    Steps to apply for a Fixed Payment Plan on the SC Mobile App:

    Step 1: Log into the SC Mobile App.

    Step 2: Select your preferred Credit Card. Click on “Get Cash from Card”.

    Step 3: Select Cash from Card “Non-Instalment”.

    Step 4: Select the amount you wish to book against the tenure you wish to book it for.

    Step 5: Select the account to which you would like the funds transferred.

    Step 6: Accept the Terms & Conditions and submit your request.

    Step 7: You will receive an SMS and email confirmation that your request is being processed.

  • credit card applied via digital banking

    Credit Cards

    Choose from our various card offerings that suite your lifestyle needs.

    Credit Cards

    Steps to Apply for a Credit Card in the SC Mobile App

    (Only available on the SC Mobile App):

    Step 1: Log in to your SC Mobile App.

    Step 2: Click on Credit Cards under the “Discover” tab.

    Step 3: Choose the Credit Card and select Apply Now.

    Step 4: Follow the on-screen instructions and enter the required details.

    Step 5: Review and submit the request.

    Step 6: Your Credit Card application request is being processed.

    Your new Credit Card will be delivered within 2 working days.

  • aed deposits written on bag

    Account & Deposits

    Pick from a variety of accounts that are tailored just for your saving needs.

    Account & Deposits

    Steps to open an additional bank account on Online Banking:

    Step 1: Log into Online Banking.

    Step 2:  Select “Apply” and choose the account you would like to open.

    • Savings Account
    • Fixed Deposit Account (only available on Online Banking)

    Step 3: Enter and confirm your details.

    Step 4: Accept the Terms & Conditions.

    Step 5: Your new account is now open.

    Steps to open an additional bank account on the SC Mobile App:

    Step 1: Log in to your SC Mobile App.

    Step 2: Click on Deposit & Accounts under the “Discover” tab.

    Step 3: Choose the account  you would like to open and select Apply Now.

    Step 4: Follow the on-screen instructions and enter the required details.

    Step 5: Review and submit the request.

    Step 6: Your account application request is being processed.

    Note: If you requested a Debit Card, it will be delivered within 2 working days.

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